Reference

Terms & Conditions For Your shop123 Account

DANA, OVO, GoPay and QRIS payment access sits beside clear account rules, so you can check the conditions before opening the lobby.

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shop123 Terms & Conditions For Your shop123 Account
CONTACT THE TEAM

Get Help With Terms & Conditions

A clear contact path helps when a rule affects your account or a wallet record needs checking. We ask you to send the account identifier, the section of the Terms & Conditions you mean and any relevant payment reference. That gives our team enough context to respond without asking you to repeat the same details. Account support is available through the contact route shown inside the account area, including for requests from Surabaya and other Indonesian locations.

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Account contact

Use the contact route inside your account when you need a clause explained, want to question an access decision or need help after phone verification. Include your registered phone number and the exact Terms & Conditions heading so we can locate the relevant record.

Cashier status

For DANA, OVO, GoPay, QRIS, virtual account or bank transfer questions, send the payment reference with your account details. We use that information to compare the cashier status, receipt record and policy step before explaining what action remains.

Policy request

If you want a copy of a current clause or need to ask how an account condition affects access, contact us from the signed-in account path. Keep the request specific: name the section, transaction or account step that needs clarification.

DATA AND ACCESS

What These Terms Protect

Our policy terms are also the working reference for account data, device access and payment records.

Account details

We use the information connected to your account to apply these Terms & Conditions, complete phone verification and match a payment request. Check your details before sending a cashier request, because an incorrect phone number or account name can delay the required policy check.

Cookies

Cookies and similar browser data can support sign-in continuity and remember parts of your policy-page visit. Your browser settings control many cookie choices. If a cookie question affects account access, contact us through the account route with your device and browser details.

Login security

You are responsible for keeping your password, phone and signed-in device private. Sign out on a shared device and contact us promptly if access looks unfamiliar. We may pause a request while checking account ownership under these Terms & Conditions.

Payment records

We retain payment references and related account records as needed to reconcile DANA, OVO, GoPay, QRIS, virtual account and bank transfer requests. A receipt helps us locate a transaction, but the account ledger and verification result determine the policy outcome.

Retention questions

You can ask how long a particular account, contact or payment record is retained by sending a specific request through the signed-in contact path. We will identify the record type first, then explain the applicable retention treatment under our current policy.

Change requests

To request a correction to your account details or ask about a policy change, state the old and new information clearly. We may request phone verification before making an amendment, and access depends on local law and the result of that check.

Terms & Conditions Questions Answered

The questions below address the account decisions people most often check before using shop123. Each answer points back to the Terms & Conditions and the account route used to verify details, raise a payment question or request a policy clarification. If your case involves a particular transaction, include its reference when you contact us.

You can read the current Terms & Conditions on this page before opening or using an account. The policy covers account details, phone verification, payment checks, access decisions, account closure and policy changes. Keep the page address available when you need to refer to a specific clause.

Account access requires accurate details and any requested phone verification. We may pause access or a transaction while checking ownership, security or payment information. Eligibility depends on local law, so the Terms & Conditions should be read together with the access wording shown for your location.

Yes, send a correction request through the signed-in account contact path and identify the detail that needs changing. We may ask you to confirm the registered phone number before updating it. The request is handled under the account and data provisions in the current Terms & Conditions.

The Terms & Conditions allow us to check the payment reference, account details and cashier status before treating a DANA or QRIS request as matched. A screenshot may help locate the transaction, but the account ledger and verification result decide whether the request can proceed.

Use the account contact route and provide your registered phone number, wallet name, payment reference and receipt details. This lets us compare the status for OVO, GoPay or another listed rail with the account record. We then explain the relevant policy step without asking for your password.

Yes. Name the Terms & Conditions heading and describe the account action you are considering. Send the question from the account contact path where possible, because the team may need to confirm account ownership before discussing a security, payment or access decision.

Submit an account closure request through the signed-in contact route and include the registered phone number. We may complete an ownership check and resolve any pending payment record before closing the account. The current Terms & Conditions explain how closure affects remaining access and retained records.

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