Reference

Legal Terms For Your shop123 Account

shop123 sets out Legal terms for account access, wallet records, personal data and policy questions in one place.

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shop123 Legal Terms For Your shop123 Account
POLICY HELP PATHS

Where To Ask About Legal

A clear contact route matters when a policy question affects your account or wallet status. We separate general Legal questions from practical account checks, so you can include the detail that helps us respond: your registered phone number, the relevant notice, or a payment receipt reference. Use the route that matches your issue rather than sending sensitive documents through an unrelated message. Our support team can explain the next account step, point you to the applicable policy wording and confirm when a request has been received.

Team online

Account access

Use the support link beside the login path when you need clarification about phone verification, account status or access where local law permits. Include the notice shown on your device so we can identify the policy step without asking you to repeat the whole issue.

Wallet records

For DANA, OVO, GoPay or QRIS questions, share the payment reference and the time shown on your receipt through the cashier support path. We can check whether the record is matched, pending review or waiting for an account detail.

Policy requests

For a data question, correction request or Legal wording query, choose the policy contact option and describe the change you want. We will use your account details to locate the request, explain the next step and keep the conversation connected to your profile.

DATA CARE DETAILS

How We Handle Your Policy Requests

Legal questions often involve details that should remain tied to the correct account. We use the information you provide to check identity, match wallet activity and respond to a policy request, while…

Data handling

We use account details, phone verification data and submitted receipts to investigate the request you make. A DANA, OVO, GoPay or QRIS reference helps us match activity, while the account profile helps us avoid attaching a response to the wrong person.

Cookies

Cookies can support the Legal page, login path and account session on your device. They help us remember necessary access settings, but you should review your browser controls if you want to manage or remove stored cookie data before returning to the account.

Account security

Keep your registered phone accessible and never share a password or verification code in a support message. If login behaviour changes unexpectedly, stop the account action and use the support route beside login so we can check the account status.

Retention

We retain policy conversations, account checks and payment references for the period needed to handle the request and meet applicable obligations. If you ask why a record remains connected to your profile, contact us through the policy route for a case-specific explanation.

Who to contact

The policy support route is the right place for questions about Legal wording, personal data, cookies, account access or a payment record. Describe one issue per request and quote the relevant notice; this gives our team a clear starting point for review.

Change requests

You can ask us to correct an inaccurate account detail or clarify how a submitted record is used. Send the requested change through account support after login, and we may ask for phone verification before altering information linked to your profile.

Answers About shop123 Legal

These Legal answers cover the questions we hear before account access, during a wallet check and when someone wants to change personal details. We keep the wording direct, but your account notice remains important because it can identify a specific missing step. If your situation is not listed, use the policy contact path after login and include the exact message shown.

Legal is our policy area for account access, personal data, cookies, payment records, security steps and requests to correct information. It also explains that access depends on local law. Read it before opening an account and check any account-specific notice shown after login.

Yes. Legal applies to records connected with DANA, OVO, GoPay, QRIS, bank transfer and virtual account activity. Keep the receipt reference if you contact us, because it helps match the payment record to your account and identify the correct status.

Phone verification helps connect account access with the details you supplied. Keep your registered phone available when a check appears, and do not share its code with anyone. If the step fails, contact support beside login and quote the message displayed.

You can request a correction through the policy support route after login. State which detail is inaccurate and what should replace it. We may ask for an account check before changing information, so the corrected record remains linked to the right profile.

Use the policy contact option for questions about cookies used around the account session or Legal page. You can also manage cookies through your browser settings. Tell us which device and browser you use so our response can address the setting you actually see.

Access depends on local law, so a location or account status may affect whether a service can be opened. If a notice limits access, do not bypass it with another person’s details. Contact policy support for an explanation of the next available step.

Send the request through account support after login and specify the records you mean, such as a phone check or QRIS receipt. We will confirm the request, explain any identity check needed and tell you how the applicable policy handles the response.

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