Reference

shop123 Privacy Policy For Your Account

shop123 Privacy Policy explains what we collect when you open an account, check DANA or QRIS status, and move between the mobile lobby and account area.

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PRIVACY HELP

Where To Ask About Your Privacy Policy

A clear account route helps you resolve a privacy question without guessing which team to contact. Start from the support link in your shop123 account area and include the email or phone detail attached to the account, plus a short description of the request. For a wallet query, add the DANA, OVO, GoPay, or QRIS status shown on your account, but never share a password or full authentication code.

Team online

Account request

Use the support path connected to your account when you want to ask what personal data we hold or request a copy of your account details.

Wallet record

If a DANA, OVO, GoPay, or QRIS reference looks incorrect, send the visible status and date so we can locate the relevant record without asking for secret credentials.

Correction path

Tell us which account detail needs changing, such as a phone number or contact record. We may verify account ownership before applying a privacy-related correction.

CONTROLLED ACCESS

Privacy Policy For Account Security And Mobile Use

Protecting your account means limiting personal data to the steps that need it and checking unusual access before changes are made.

Data handling

We use account details, sign-in records, and payment references for account operation, security checks, support requests, and status matching. We do not need your wallet password to investigate a receipt.

Cookies

Cookies can remember parts of your account path and help us understand whether a page session is working. Your browser settings provide a way to restrict cookies, although some account steps may then need repeating.

Account security

Before account access or sensitive changes, we may compare the request with the contact detail attached to your account. Keep verification codes private and contact support if a sign-in was not yours.

Retention

We retain account, security, and transaction references only for the period needed for the stated purpose, dispute handling, and legal duties that apply where local law permits.

Your request

You can ask for access, correction, or deletion of personal data through the account support path. Describe the record concerned so we can assess the request accurately.

Policy changes

If this Privacy Policy changes, we will place the revised wording on the policy page and show the current version before you rely on a new data practice.

Privacy Policy Questions For shop123 Accounts

These answers address the account and device questions we expect you to ask before opening an account. They focus on personal data, wallet references, cookies, requests, and access conditions rather than general lobby features.

It covers details collected when you open and use an account, technical records from mobile or desktop access, cookies, support requests, and references connected with DANA, OVO, GoPay, QRIS, bank transfer, or virtual account activity.

It covers the account-linked payment reference and status we receive for a DANA or QRIS action. We use that record to match activity and investigate a receipt, but you should never send a wallet password or full authentication code.

Open the support path inside your account and ask for a copy of the personal data connected with your account. Include the account contact detail and request type so we can verify ownership and locate the correct records.

Yes. Use the account support path and identify the detail that is wrong, such as a phone number or contact record. We may ask for an account step that confirms ownership before making the correction.

We keep account, security, and transaction references for as long as needed for the purpose explained in the Privacy Policy, dispute handling, and legal duties. The period can depend on the record and where local law permits.

Cookies can keep parts of your sign-in path working and help identify whether a page session is active. You can restrict them in your browser, but some account steps may not remember your progress afterward.

Yes. Certain data requests, account actions, and eligibility questions depend on local law. We assess your request using the applicable rules and will explain through the account support path if a limit affects the response.

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